Sales Service
Comprehensive Pre-Sales and After-Sales Services
I. Purpose of Service
The main purpose of pre-sales service is to communicate with customers, ensuring they fully understand our products. By conducting a systematic analysis of customer needs, we assist in the selection of suitable products, aiming to maximize satisfaction while ensuring that customer investments yield optimal comprehensive economic benefits.II. Product Consultation
Understand the needs and usage environment of customers thoroughly, helping them learn about our company's products, including product categories, specifications, performance, application environments, and compatible accessories. We assist customers in choosing matching solutions based on type, performance, parameters, etc.III. Technical Consultation
Provide technical support to customers, covering technical parameters, product performance, lifespan, and compatibility.After-Sales Service Commitment
- Under normal storage, transportation, maintenance, and usage conditions, if our products cannot be used normally due to manufacturing quality issues, we provide "three guarantees" (repair, replacement, return) services.
- Upon receiving feedback regarding quality issues, we will provide handling suggestions within 24 hours and proceed after obtaining customer approval.
- Provide necessary technical documentation and certificates of conformity for all shipped products.
- According to customer needs or agreements, promptly supply spare parts and offer installation, commissioning, repair services, as well as technical training for relevant customer personnel.
- For large-scale projects, organize production, testing, and inspection according to tender document requirements and cooperate with customers during on-site acceptance.
- Strictly follow the IS09001 standard for raw material procurement, component purchasing, production, quality control, and inspection.
After-Sales Service Explanation
During the use of products, if customers find any issues preventing normal operation, they can immediately consult with the marketing center’s after-sales service department. Customers should provide detailed information including the model, specification, usage environment, fault details, purchase date, and service requirements of the product.After proposing handling suggestions from the service center, if the issue remains unresolved, further decisions will be made regarding sending personnel or taking other actions.
